Champions Online - Level 25 Progress Report - Pyre is Still Burning

A lot of noise has been made about the difficulty and imbalance of Champions Online. Powers have been changed, builds nerfed, and retcons (respecs) given. But I've been rocking the same, basic build since the get-go.

My build is quite simple. Aside from the energy builder, the three main powers I use are Force Shield, Regeneration, and Pyre. I have maxed out my advantages in each of these skills, including the Force Sheath upgrade to the shield, which allows for protection and energy regeneration even after you've let go of block. For single target dps, I use Laser Sword with the upgrade that increases all damage dealt to targets struck by the sword for a period of time. My other, less used powers are Concussor Beam, Micro Munitions, and Resurgence.

I was worried that the latest patch, which reduced the potency of Pyre's DoT effect, would force me to respec, but I've been managing just fine. Mixed groups of yellow or orange henchmen and villains pose little challenge. I've effortlessly soloed every group mission I've encountered thus far -- most of them while they were still of yellow or orange difficulty.

Still, I can understand why people are having trouble. As I stated in a previous post, the open ended customization of Champions Online invites players to create almost any hero they can imagine; while the need to maintain variety inevitably leads to the possibility for both effective and ineffective combinations of these powers. A problem arises when a player's concept for their hero happens to include what the game has deemed an ineffective combination of powers.

The break between purpose and practice is likely what has led to so many complaints. In games like World of Warcraft, characters are customized within certain constraints, players view customization more as optimization, instead of personalization. Players of those games are less likely to say, "I should be just as powerful regardless of what spec I choose."

So in short, the game may be hard if you play the way you want to, but it's easy if you play the way it wants you to.

My biggest complain about the game up until level 25 is the pacing and availability of quests. You practically have to do every quest in the game to level up. Unlike most other MMORPGs, you don't really have the choice of which path to take as you move up the ranks. This means if you were to reroll a new character, you'd have to do every quest over again, without the option of visiting a new zone or trying a new line of quests instead. Hopefully this will improve as more content is pumped into this nascent game.

Transparency is the Best Policy

As a veteran of countless MMOG launches and betas, I've come to realize that when problems inevitably surface, a transparent and honest approach will garner the most respect from your game's community.

Most MMOs will encounter at least one or two major hiccups during their launch. Even World of Warcraft had a very shaky start. Sometimes these problems will only affect a certain portion of players, and so a developer may be inclined not address the issue as loudly. But a forum post buried in a sea of topics is usually not enough.

The problem with addressing issues on twitter, blogs, or even forum posts is that angry players are likely to voice their complaint before reading these posts. It's best to prominently place messages on the launcher. It may seem like a bad move to "put your worst foot forward" as it were, but the truth is that players for whom the game works are not likely to care, and posting it on the launcher means that prospective customers will not see the message.

These posts should be as informative, offering workarounds if possible, and should channel players that are experiencing problems to the right area of your forums or site. I've found that most players are not satisfied when posts are made that read something like: "We are aware there is a problem and are currently working to fix it, but we have no ETA."

If there is a problem with a downed router somewhere, say so. If there is a problem with the way a patch was implemented, say so. Players will respect and appreciate your honesty and additional information.

For instance, in Champions Online's recent launch, a slip up caused a lengthy outage. But rather than a generic, "we're working on it" post, Awen of Cryptic confessed that a new member of the team had made a crucial mistake, adding that it would be resolved soon. The community's response was relatively positive. Yet when Cryptic neglected to sufficiently address the technical issues that prevented hundreds of players from progressing past the launcher, their boards were flooded with angry posts. This can hurt a game's launch as prospective customers are likely to visit its forums before making their decision on whether or not to purchase.

A good community is essential to an MMOG's success, and it's all about how you manage it. The community manager is a position that has gained importance in recent years. It is important to establish a good rapport with your players, but be careful not to sound condescending in posts, particularly those made addressing downtimes or other technical trouble.

Avoid "sounding cute" to angry customers. Don't begin posts with greetings like "Good Morning Heroes!" when dealing with these sort of problems. Remember that you are speaking to angry customers, who have every right to be disappointed by the fact that your company has in some way not delivered on a promised service, and should be treated as such. There is a time and a place for everything.

The nature of the internet and games does not typically engender respect. But if you want respect from your players, its best to respect them first.

Questioning the Quest Hub

The MMORPG convention of the quest hub, which swamps players with dozens of tasks as soon as they reach a new area, has become stale and is in need of a rethink.

The quest hub has entrenched itself into modern MMORPG design since before the days of WoW. Although it can be argued that its extensive use in WoW is what has made it such a staple in current design.

Its benefits to a game are well explored. They give players something to do, help standardize loot distribution, and can guide players' travels. They provide impetus and give designers greater control over players' experiences. But do players like this sort of hand holding?

A poll on Kotaku revealed that the boredom of mundane tasks is the main barrier preventing surveyed players from enjoying their time in traditional RPGs. And yet the mundanity of tasks in RPGs are usually eclipsed by random MMORPG quests, such those that would have you kill 10 wolves or collect 10 boar hooves.

For all that quest hubs add to a game, they can also detract. While they can channel players to particular areas, they are in a sense forced to go there. This discourages exploration of locations that do not deal with quests, while diminishing the value of exploring those that are. You will often find large populations of players in area where a particular quest is completed. You will often have to compete with those players for kills and pick-ups in order to complete the quest. Saving an orphan from a band of orcs seems somehow less meaningful when your primary concern is to beat other would-be heroes to the punch right as the event spawns.

Quest hubs also have a negative impact on environmental design that is typified by a grotto filled with forty growling brown bears. The phenomenon of having to cram a lot of identical creatures into a small area is an unfortunate side-effect of quests that would have you kill them en masse.

Doing away with the quest hub format, grants level designers more freedom to create the environment and fill it as they please. But more importantly, it grants players more freedom to explore that environment. They can remain in an area or move on as they please, no longer concerned with whether or not they are progressing a quest.

Turning Everquest into Neverquest?

I am not suggesting doing away with quests altogether, simply lowering the amount of quests. It's not about reducing the game to a mindless grind of random enemies, but it should be pointed out that forcing players to grind quests, as you did in WoW: Wrath of the Lich King, is not much better.

It's a matter of quality over quantity. I would estimate that during a typical experience in an MMORPG, I only truly enjoy about 1 in 20 quests. Combining elements of these standout quests into a central, story-driven quest would perhaps be preferable to spacing them out over dozens of smaller, less meaningful tasks. A great example of the type of quest I'm alluding to can be found in the Lord of the Rings Online's main storyline. Yet between the various stages of the story, LOTRO resorts to the quest hub format.

Dynamic Events

How can designers remove quest hubs without losing most of their benefits? The answer may be through a more involving environment filled with dynamic events. Dynamic events can be anything from encounters with special, or named, mobs to rescuing a villager from a pack of hungry wolves. In either case, it is important that the location and details of the event are fluid. The products of the dynamic event are similar to those of the simple quest: experience, coin, faction, and gear for the player. The difference is that they are not forced to seek them out. They should encounter events such as these along their journeys, regardless of where they decide to explore.

Dynamic events can be found in Cryptic's City of Heroes or Champions Online. In CO, a citizen saved from a group of thugs may give a player a simple task to complete in an instance. This is an excellent example of a direction designers can take to avoid the quest hub.

Achievements

Another way to minimize the need for quest hubs is through a mechanism present in almost every modern game: achievements. Instead of having a farmer ask you to slay 10 rooting pigs, designers can simply include an achievement that yields an experience or monetary bonus when completed. Killing 10 of a kind can be a default achievement, which essentially gives players the quest of killing 10 of every enemy in the world. Warhammer: Age of Reckoning's tome of knowledge has shown how this type of system could be possible.

Making Sense

The dismemberment of the quest hub can also help make players' journeys make more sense. I've often found myself asking, "Why do I need a quest to save this child from the goblin camp? I'm here, the child is getting poked by spears, yet I have to go talk to her distressed mother back in the village before coming back and saving the kid." Then there is the sheriff that asks you to kill 12 bandits, after you've just returned from slaughtering their camp. Why can't you just tell him they're already taken care of?

Dynamic events are basically small quests that unfold in real time. They break the stodgy regimen of the MMORPG quest and prevent a lot of senseless traveling, which is a contributing factor to the loss of players -- as demonstrated by the fact that WoW keeps lowering the level required to utilize a mount.

The Love of Exploration

The point here is to minimize the presence of meaningless tasks, while re-embracing the love of exploration, which is so crucial to nonlinear games. Guiding the player to general locations can still be handled through the primary quest line.

If players want to go spelunking, they are rewarded for doing so. If they want to climb a mountain, let them. The dynamic events, just like quests, will exist only to add more color and variety to what should already be a fun journey.